Some of you may have seen the ad in the Clinton Courier that a disgruntled customer of ours has been running, although they ran my response, they left out a couple paragraphs, here is the letter in its entirety ! Dear Clinton, It was 27 years ago this May that I went out and bought a 20’ moving van for $ 400.00, had some business cards printed up and began to call myself Clinton Moving! Failure wasn’t an option because I had a young family and I wasn’t going to see any of them do without. So each and every job I did whether it was a whole house or a one refrigerator, (I used to charge $ 25.00) I gave it 110 %! Slowly but surely we gained traction my wife had bookkeeping skills and although the engine blew before I did my first job, we kept it going, trying to give each customer our best. Word of mouth is everything they say. So all these years later we have over 25 employee’s many trucks a couple warehouses and thousands of satisfied and loyal customers along the way, Thank you! To say I value my reputation and my word would be an understatement, because that’s absolutely all I had when we started this thing! That is why it is always troubling to have an unhappy disgruntled customer like the individual who is putting paid anti- Clinton Moving ad’s in the courier. Normally I would not respond to something like this and I don’t believe in airing dirty laundry, but this is Clinton and the attack is not forthright and factual. In a nutshell this person had a two part move we were consolidating his place in Clinton with someone else’s in Rochester, moving both households to a third place. The Clinton to Rochester estimate was right on, but the second place in Rochester had way more goods than what he told us. In the end our estimate was not close to the actual charges, everything we moved belonged to X and all services were performed as requested. He signed every document indicating this. Whether intentional or not he grossly misrepresented what was to be moved in Rochester, and we didn’t have an opportunity to see it. He said he didn’t have enough to pay, so we accepted a partial payment. When we later attempted to collect the balance that turned into an” I won’t pay, I have a laundry list of problems with the job now, and if you keep trying to force the issue I will put an ad in the Courier telling everyone you are dishonest. A” lowball” estimate is someone deliberately giving a low price to get the job then raising the price after the fact. We have no need to do this because we are so very fortunate to have more work than we can handle, our schedule is maxed at that time of year. Our rates are filed with the D.O.T we are required by law to charge everyone the same rates and we do. When I told MR. X this trying to get paid, he called the D.O.T to complain. This prompted a full blown audit. The auditor said “when I got the call I hadn’t heard any complaints on you in 15 years I’ve been here, so I thought I should come out “He went through everything, including lots of things that had nothing to do with X’s move. We passed with flying colors, no violations no wrongdoing. We are within our rights to charge what we did. Regarding X’s other issues; we have never failed to offer an equitable solution to the valid issues of any paying customer. Until we are paid I can’t deal with the other issues. It would be like someone leaving a restaurant without paying, then going back to say there is a fly in my soup! So lawyers are involved, I called mine in to help collect a bad debt. Unfortunately, this will be settled in court. I am certain we will prevail, I’m not happy to do so, but what choice to we have? Once we are paid I will then grant Mr. X every possible right and courtesy in resolving whatever issues he may have, which could include a partial refund. I will do so without malice as we would any customer. In the mean time I apologize that the Courier readers are subjected to this. The moving industry is the frequent target of the media, some of it deserved I’m sure. It’s best to use a reputable company! Clinton Moving is certified as a “PRO-MOVER” with the American Moving and Storage Association. We are number one in this region on Angies List. We also have an A-plus rating with the Better Business Bureau. We consider ourselves to be very reputable, but more importantly these independent agencies seem to think so, too! I can assure you all one thing, if any of you require the services of a professional mover, do not hesitate to call we will do everything within our power to insure that you get a smooth move and great service. Sincerely, Carter Jackson President
Posted on: Tue, 08 Apr 2014 19:54:09 +0000
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