Steria aims to look for talented workforce who can contribute to the success of the company and enhance your own career , we expect unique experiences and skills you can bring to Steria for a rich and rewarding career. We practice and encourage work life balance. We value all our employees for their skills and motivate them in maintaining a healthy balance between work and family, which is why we have adopted a flexible, family-friendly approach to our working environment. Our Values Simplicity, Creativity, Independence, Respect and Openness are a fundamental part of our culture and business. They describe who we are and what we stand for and are signposts for what we need to aspire to in our everyday actions. Designation Vice President - Operations Job Description Job Responsibilities : Design and implementation of work flow solution for payroll/F&A/HRO Ensure manpower resource / revenue growth. Motivate employees and continued focus on attrition Client relations and focus on increasing CSAT score Implemented operations methodology and self assessment framework. To plan, schedule and manage the defined business services, delivering to agreed timescales, budget, acceptance criteria, quality criteria and contractual commitments. To ensure that the service delivery is being managed in accordance with the agreed processes and procedures with regard to. Service definition. Service level management, including reporting, Integrate software components, programs and reusable objects residing on different layers or platforms. Documentation, including maintenance of appropriate review documentation and audit trails Change control (with both customers and suppliers) To report and escalate service issues in an appropriate and timely fashion and initiate timely, corrective action where required. To demonstrate a practical approach to continuous improvement of the processes which directly manage the delivery of services. To ensure an effective communication process is in place with customer(s), line management, third party suppliers and team members. To deal with enquiries from customers related to the results/performance of the business service for which the manager is responsible. To assist customers to develop business processes and procedures in support of new products and services, or in response to systems changes. To participate in projects, provide support to working parties and advice on developments in the relevant service lines managed. To keep abreast of client developments which may have an impact on the business services provided To identify and manage issues and risks in his/her business activities and take responsibility for reporting issues and risks in a timely, open and appropriate manner. To identify continuous improvement opportunities and to participate in CIP projects utilising defined tools and techniques e.g. LEAN/Six Sigma. To ensure all required controls are implemented, documented and monitored so as to ensure full audit compliance. Team Management Experience, Stakeholder management Excellent analytical, communication and interpersonal skills Exposure to international and domestic clients environment Perform well across cross-functional teams. Open to working in extended work environment Candidates based in Pune will be given preference. Candidates with experience in BPO / ITeS / BFSI / KPO will be given preference Desired Profile Primary Skills : Service Delivery/Operations, Client Management, Transitions/Migrations Secondary Skills : Multiple Service line Handling Desired Profile : Post Graduate / qualified Chartered Accountant (inter / final) or Cost Accountant (inter / final) or MBA from a recognized institution. People Handling Skills should have led a 200 - 300 member team reporting to him / her directly ( Own team ) & done their performance appraisal etc. Looking for hands on experience in Service Delivery/Operations, Client Management, Transitions/Migrations more of leadership, dynamism, 15+ Years of total experience Exposure to P&L Management, Budgetary Controls for a project, Exposure to Six Sigma, ISO , SOX etc can be an advantage. Very strong experience in a MNC BPO of managing a big team. Should be an expert in F&A multiple service line(AP,AR,GL,Payroll,Cash Mngmnt), HRO, Order Management, Collections. Multiple client exposure on the service line would be an advantage. Transition experience must. Preference will be given to the candidate who has headed operations for collection (B2B & B2C), order management, HRO and F&A service delivery out of Pune, India in Shared Service environment. To providing domain support for India domestic opportunities and single point of contact for the global Healthcare Community. Experience 15 - 22 Years Industry Type IT-Software / Software Services Role Head/VP/GM-Operations Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations Education UG - Any Graduate PG - CA, ICWA, MBA/PGDM DOCTORATE - Doctorate Not Required Compensation: INR 25,00,000 - 30,00,000 P.A Location Pune Keywords Operations, Chartered Accountant, Client Management, Transitions / Migrations, P&L Management, Budgetary Controls, ISO, SOX, F&A, finance and accounts, finance & accounts, operations management, payroll operation, GB certified, green belt certified Contact HR Steria India Ltd Website steria.co.uk
Posted on: Sun, 18 Aug 2013 19:45:27 +0000
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