TEAM, watch this! Good call to. He was able to acknowledge the - TopicsExpress

TEAM, watch this! Good call to. He was able to acknowledge the concern, empathized for the inconvenience and provide a willingness to assist statement. Grammar is good. No dead airs. Answers were straightforward and concise. He was able to manage the business side of the call while maintaining courtesy and politeness. Ensured personalized interaction by addressing the customer by their last name. Asked for additional assistance before ending the call and branding was well owned. Except for the last part, no phishing. Good call overall!

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