TECHNICAL ACCOUNT MANAGER - LAGOS Summary Coordinates - TopicsExpress

TECHNICAL ACCOUNT MANAGER - LAGOS Summary Coordinates resources for the sales and implementation of customer applications dealing with complex and strategic customers. Makes presentations on all aspects of products. Assists sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications. Provides follow-up support in disseminating technical information on specific applications. Helps to ensure that the customer maximizes the value of their SAS purchase. Primary Responsibilities Serves as the primary technical contact between the Account Executive, Systems Engineer, and other services available on all pre-sales activity. Works with SAS Professional Services to coordinate pre-sales efforts with paid consulting opportunity. Acts as the strategic advisor to SAS users and customer IT management. Serves as a resource to Sales Managers. Collaborates with Account Executive in order to pursue relationships and opportunities in parallel to widen the bandwidth of sales activity, build trust with all customer contacts, and to promote and maintain the integrity of the SAS/client relationship. Assists the Account Executive in developing and moving sales leads and opportunities forward. Works with Account Executive to learn about customer business, identify latent pain, and set priorities on specific action items. Partners with sales team to develop and manage overall Account Engagement Plan (AEP) that documents all SSOs, Action Plans, the support resources (SE, consulting, etc.) required for each step, and the timeframes for all elements. Compiles status reports and ensures that account action items are completed and/or escalates to appropriate level of management when needed. Documents how SAS is being used throughout the account. May periodically recommend changes or enhancements. Promotes use of other SAS technology, solutions and resources (consulting, technical support, training, conferences) available to ensure optimal use and customer satisfaction. Able to make presentations, demos and also some selling of the solution to clients Complexity Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Supervision Normally receives little instruction on day-today work, general instructions on new assignments Problem Solving A seasoned, experienced professional with a full understanding of area of specialization Resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. Knowledge, Skills & Abilities Must have advanced knowledge of SAS technology, architecture and resources. Clear understanding of sales strategies and cycles. Excellent problem solving, organizational, decision-making written, oral and interpersonal skills. Ability to conceptualize client needs and translate into specific implementation strategies. Ability to work independently and as part of a team. Travel as business requirements dictate at management discretion. Education & Experience Bachelors degree, preferably in Business, Computer Science, or related field. Five years of technical sales, systems engineering, project management, applications development and/or customer support. Experience in at least one vertical market preferred. Project management experience in solution implementation Experience in the following ; Basel II implementation ; Risk Assessments ; Credit Risk Modelling and Operational Risk Management Equivalent combination of education, training, and relevant experience may be considered in place of the requirements above. Competencies Building effective working relationships Customer focus Innovation Results focus Developing sales approaches & solutions Persuasive communication Planning & Organising Teamwork The salary on offer is the equivalent of R700,000 Annual Basic plus OTE of +/-1,000,000 The Total Cost of Employment is based on: Company benefits such as: - Provident fund (7,5%) - Group Life cover - Disability Cover - Funeral Cover - Cellphone - Petrol Card. Send CV to Cynthia Obeng-Mireku [email protected] Direct +27 (0)11 786 5576 Mobile +27 (0)83 611 3579

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