Team Lead, Inpatient Applications University Hospitals - Shaker Heights, OH Apply: universityhospitals.hodesiq/job_detail.asp?JobID=4798851&emid=3640 This position will be responsible for coordinating the daily activities of the Change Management/ Training team, developing project plans and ensuring that team milestones, deadlines and deliverables are met. This position will be responsible for providing leadership in the areas of change management, curriculum development, business process improvement and end user adoption support for IT&S supported clinical applications. This includes support of our enterprise wide applications at all medical centers and our clinician offices; with over 15,000 end users, as well as non-enterprise wide applications and devices used across the health system. The successful candidate uses change management best practices to improve end user adoption of technology and facilitate process analysis conversations and works with business areas to analyze, document and improve business process. S/he also collaborates with hospital leadership and IT&S leadership in order to jointly resolve advanced technical issues that surface. Essential Duties: Duties will include the following: Oversees and monitors team activities against the tasks and dates assigned in the work plan; identifies and implements an action plan when critical path tasks are not tracking to deadlines. Develops essential change management and training skills and competencies within the team. Works with team to ensure that workflow documentation and gap analysis is completed to support change management and training strategies. Communicates project status and issues weekly to Training and Change Management Leadership. Responsible for the development of assigned application Training and Change Management project plans. Responsible for leading the execution of the training strategy, partnering with outside training vendors and overseeing training curriculum development. Serves as a liaison with the business and clinical community to ensure users are sufficiently trained on application implementations, updates and enhancements. Initiates and maintains positive relationships with co-workers, hospital leadership and customers. Attends pre-determined leadership committee meetings as the IT&S Change Management and Training representative. Designs and develops training curriculum and programs, both on-site and on-line, for employees on various software and/or hardware applications and systems and works with applicable business areas to establish content, requisite skills and knowledge for trainees. Position Requirements: 5 years project management, applications training or change management experience required. 2 years healthcare experience required. Experience working with company software, systems, applications and network products required. Clinical applications preferred. Proven experience documenting business process required. Must be able to communicate with large groups at many levels of the organization and function effectively and independently in a fast-paced environment and meet deadlines. Strong oral, written and interpersonal communication skills. In-depth knowledge of and aptitude for using Learning Management Systems and online learning development tools. Special Skills & Equipment Knowledge: Strong skills in MS Office suite with emphasis on Word, Power Point, Excel, Visio and Microsoft Project required. Experience with large scale business and clinical system implementation preferred. Education Requirements: Bachelor’s degree required. Master’s degree preferred. Completion of ADKAR or similar change management methodology course or willingness to complete within 12 months of hire. Preferred Qualifications: Emphasis on project management, documentation and training delivery. Clinical Licensure preferred
Posted on: Sun, 12 Oct 2014 02:26:06 +0000
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