Technical Support Associate -service Desk Delivery (sdd)-voice Process 0 - 4 YearsBengaluru/Bangalore, Hyderabad / Secunderabad Walkin Interview from 27th January to 31st January from 1 PM Send me Jobs like this Job Description Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. # Remote Infrastructure support delivery # perform problem cause analysis # Resolve routine customer problem # Ability to Identify Opportunity & Implement Process Improvements # has technical experience and skills in the areas of problem determination, creativity and analysis. # Ability to meet a set of defined account agent productivity measurements. # Understanding of operating systems. Week Days Interview Date & Time: - Timings: - 01.00PM to 04.00PM Venue Details: - 27th, 28th, 29th, 30th, 31st JANUARY 2014 IBM India Private Limited, EGL D Block , Intermediate Ring Road, Koramangala, Bangalore- 560071 Or IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081. Contact Person: - Deepak / Arun / Shravan Mandatory Documents To Be Carried With The Candidates: Updated Resume Copy of this Job Posting is Mandatory Photo Id proof (PAN Card or Passport or Voters Card or Driving License or Adhar card) Original To take your candidature further, Pl register or create an account by clicking the below mentioned link and apply for this Job Requisition - GPSD-0563624 and upload your CV and Photo Id proof. Salary: Not Disclosed Industry: IT-Software / Software Services Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Associate/Senior Associate -(Technical) Role: Associate/Senior Associate -(Technical) Keyskills: Voice, Email, Chat, Technical Support, problem cause analysis, IT Help Desk, Service Desk Delivery, Troubleshooting Desired Profile Eligibility Criterion: # Freshers/ (Experienced up to 4yrs) # Bachelors Degree/ Diploma (12+3) # Fluency in Communications Skills (both spoken and written)/ soft skills # Excellent Communication skills. Additional Information: # working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported. Education:UG -Any Graduate - Any Specialization, Diploma - Any Specialization PG - Any Postgraduate - Any Specialization Doctorate - Doctorate Not Required Company Profile IBM has been present in India since 1992. IBM Indias solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. To know more about business units at IBM India, click on the About Us link above.
Posted on: Thu, 30 Jan 2014 18:08:08 +0000
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