Technical Support Executive for BPOs Description: Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance. Technical Support Representative - Entry Level Job Duties: Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. Improves client references by writing and maintaining documentation. Participates in development of client training programs by identifying learning issues; recommending instructional language. Accommodates client disabilities by recommending devices and techniques. Avoids legal challenges by monitoring compliance with service agreements. Improves system performance by identifying problems; recommending changes. Updates job knowledge by participating in educational opportunities; maintaining personal networks. Accomplishes information systems and organization mission by completing related results as needed. Duties and Tasks/Essential Functions: Deliver service and support to end-users via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customers information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve technical software issues involving internet connectivity, email clients, IPTV, VOIP and more. Research required information using available resources. Follow standard processes and procedures. Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled call backs to customers where necessary. -No bar for deserve candidates. -B.Tech,MBA,MCA,Technical candidates can apply. -Location:Mohali/Chandigarh/NCR If you are interested,then visit our office asap.. Always wishing for successful career. Career Router Placements Consultants Team:Career HR Solutions 9988546719 [email protected] If you are interested then you can contact as soon as possible Career Routers Sco-487 ,sector-35/C ,basement, entry from back side, Chandigarh.
Posted on: Wed, 22 Jan 2014 04:34:18 +0000
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