Technician IT Support Services American University in Suleymani needs Technician IT Support Services Core Functions To assist in maintaining hardware and software. To diagnose and correct program and system failures and malfunctions relating to computer hardware, printers, scanners and other peripherals etc. Install software products and components in order to meet IT requirements. Keeps all parties informed of the current state of the assigned activities and deliverables. Partners with members of a given team or other IT teams as appropriate. Provides solutions to prevent problems from occurring in area of responsibility including patch management etc. To prepare activity reports as per SOP. Identify and prepare hardware for disposal when appropriate Ensure hardware is stripped and secured before disposal Other Functions To provide for virus prevention and cure through tools and to keep track of updates on the virus prevention. In general, to implement the necessary measures to keep a high level of IT security in the office. Prepares and coordinates sending equipment out for repair Provide orientation to new users of existing technology To ensure that all precautions are taken concerning sensitive information. Provides time/resource estimates for assigned tasks. Other activities as directed. Profile: A candidate should have a minimum of High School Certificate or Diploma with necessary IT and appropriate professional experience preferably in PCs, Laptops and other IT hardware. Good verbal and written communication skills. Professional experience of a minimum one year in the above-mentioned fields desirable. Sound level of English language skills i.e. (verbal, presentation and listening) Good knowledge of: o Microsoft Office products o Hardware environment (PC, peripherals). o Knowledge of Office automatisation is a plus. o Some background in Microsoft servers is a plus. o Capacity to communicate clearly, present complex matters in a simple way and draft precisely. o Exhibits a high level of initiative and integrity. o Open to cultural diversity, discipline and a team player. o Ability to listen, to consult and to share information and ideas. o Open minded: capacity to study and support other applications. o Capacity to focus on priorities and to organize work to deliver on time. o Ability to monitor progress of work and organize reviews. o Demonstrate sound work ethics. To apply, send a cover letter and CV to the Office of Human Resources at [email protected]
Posted on: Sat, 08 Jun 2013 10:29:13 +0000
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