Telecom operators receive major complaints about network problems, 3G connectivity and poor speed. June 18, 2013 Social media now- a- days has become a perfect place for the customers to vent their anger and register their complaints against the companies for faulty products and services.Customers of the Telecom industry are majorly complaining about poor networks, no networks, non-transparent deduction of money. Bharti Airtel India is receiving the most complaints about poor helpline services, and very slow speeds for internet and 3G. Customers of Idea Cellular found problems connecting to 3G networks, high tariffs and the long time duration taken for customer complaints on hotlines. It observes that Reliance Communications’ customers are fed up with the poor network, network failures, slow speeds for broadband and 3G and unfair deduction of money while Vodafone customers complained about poor internet speeds, no network, SIM card blockage, technical issues and payment details not being updated on time. Tata DoCoMo’s customers are unhappy with the non-refund of their deposit money for internet portals and unfair charges for broadband coupled with poor network coverage. BSNL and MTNL are not providing prompt responses for their customers’ complaints. Slow speeds on the networks made many customer unhappy.
Posted on: Fri, 28 Jun 2013 07:22:16 +0000
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