Teller Position Century Federal Credit Union - Cleveland, OH GENERAL SUMMARY OF POSITION PURPOSE In addition to Teller duties, assists tellers in the efficient handling of member needs. Reviews and checks the work of other tellers and assists in the resolution of other teller problems. Balances each day’s transactions and verifies cash totals. Performs a broad variety of member service functions and assisting members with bookkeeping and checking account problems. Answers member’s questions regarding Credit Union services and provides and performs a variety of account maintenance duties. Actively cross sells Credit Union products and services. Serves members promptly and professionally. ESSENTIAL DUTIES AND RESPONSIBILITES Trains new employees in teller navigator, check scanner, teller tapes and proper procedures and handles difficult operational questions from lower level tellers. Handles and adjusts complex member complaints, transactions and errors Processes pending files each day Assumes responsibility for the efficient, effective and accurate performance of teller functions Represents the Credit Union in a courteous and professional manner Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers and check cashing, coin machine transactions, Visa payments, Visa gift cards, reloadable travel card, movie and amusement park tickets Provide members with the forms necessary to transact business with the Credit Union Provide members with the proper receipts Verifies transactions and monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions Represents and explains Credit Union services and products to members and assists in meeting their financial needs Travel to other branches when needed Assumes responsibility of cross-selling of all Credit Union products Ensures maintenance of office equipment including coin machine, copier, ACE Scanner, official check printer, and money order machine Performs specifically assigned side jobs and assist other staff with duties as required Answers questions and solves problems for members by listening to problems, collecting data, securing answers and reporting results to the inquiring party. Resolves member bookkeeping and checking account problems. Takes stop payment offers Receives and directs member’s telephone calls. Responds to inquiries and questions if possible or directs them as necessary Performs file maintenance and account changes as needed Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services Maintains privacy of member account information’ Keeps supervisor informed of area activities and of any significant problems or concerns Attends meetings as required Ensures that work area is clean, secure and well maintained Follow safety and security rules and regulations Participate in continuing education as approved/recommended by supervisor Maintain a professional and courteous attitude with all people including fellow employees, members, management, board members and outside vendors Cross-train assigned personnel in all products and services offered at the Credit Union to ensure quality service to members Maintain knowledge of all State and Federal regulations that are applicable to the transactions performed in the cashier/teller area Assess the service effectiveness on an ongoing basis and develop strategies to generate feedback and new ideas to aid in increasing service effectiveness Protect and respect Credit Union equipment and supplies Adhere to facility dress code Perform audit on coin machine Adhere to and uphold all written policies and procedures of the credit union, including BSA/CIP and OFAC monitoring and reporting, security operation and personnel policies. Maintain order of all supplies Completely fill out CTR’s and SARS when needed *Maintain adequate supply of traveler’s checks, official checks, money orders, movie tickets, amusement park tickets, Visa gift cards, and reloadable travel cards and sell them as required *Purify cash and prepare for scheduled cash replenishment *Verify incoming cash from the Federal Reserve and ship out any coin *Serve as the vault teller, which includes ordering cash from the Federal Reserve, verifying cash received, filling teller cash orders, maintaining full vault security and balancing vault cash nightly *Notes when acting as Head Teller REQUIRED KNOWLEDGE Knowledge of Teller and Member Service operations and procedures Basic understanding and knowledge of Credit Union operations, principals and practices Knowledge of web-based technology Knowledge of and compliance with all necessary regulations including, but not limited to, BSA, CIP, US Patriot Act, Fact Act, etc. Knowledge of the principles and practices of financial institution savings programs Knowledge of banking procedures as they relate to money management and money movement Knowledge of Credit Union products EXPERIENCE REQUIRED Abilities generally acquired on the job in 6-12 months. No experience necessary cenfedcu.org/aboutUs/careerOpportunities.asp
Posted on: Tue, 16 Jul 2013 15:33:32 +0000
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