Thank you Cathryn for this brilliant template [Your address] [Debit/ Credit card company address] Dear [customer services managers name], Claim under Visa Chargeback Scheme rules – I am writing to you in connection with the purchase of tickets to the Alt-fest festival on [date of purchase] from Kickstarter. I enclose the following documentation which provides details of the transaction: [List documents e.g. invoices, receipts, details of estimated delivery dates that you are submitting with the Chargeback claim. I have a bank statement listing the transaction, copies of 3 emails from Kickstarter confirming what that amount was for, and a copy of the email from Alt-fest, via Kickstarter, confirming that the festival has been cancelled] I paid for Alt-Fest tickets for [how ever many people plus or minus camping] using my [bank name] debit card.The total cost of these tickets was [amount]. I am making a claim under the Chargeback Scheme as there has been a breach of contract due to this event being cancelled resulting in non-receipt of goods. The transaction for the purchase of Alt-fest tickets was less than 540 days ago and we were informed of the cancellation of this event less than 120 days ago. Accordingly, I am writing to request a refund of the above amounts under the Chargeback Scheme rules. I look forward to your prompt response. Yours sincerely,
Posted on: Mon, 11 Aug 2014 21:47:26 +0000
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