The 10 Absolutes Never ARGUE, instead, AGREE. Never REASON, instead, DIVERT. Never SHAME, instead, DISTRACT. Never LECTURE, instead, REASSURE. Never “REMEMBER,” instead, REMINISCE. Never “I TOLD YOU,” instead, REPEAT. Never “YOU CANT,” instead, “DO WHAT YOU CAN.” Never COMMAND OR DEMAND, instead ASK OR MODEL. Never CONDESCEND, instead, ENCOURAGE OR PRAISE. Never FORCE, instead, REINFORCE (Jo Huey, Greater New Odlenes Patient and Family Service) FKC
Posted on: Fri, 18 Apr 2014 16:56:26 +0000
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