The AGD and Levin Group, Inc. Tip of the Day Be prepared with scripts for Frequently Asked Questions (FAQs). Team members hear certain questions on a regular basis. Here, for example, are FAQs related to insurance: • Is this treatment covered by my insurance? • What is my deductible? • Is there an annual maximum limit to coverage? • Why is this service not covered by my insurance? At your monthly business review meeting, the dentist and staff should work together to create a list of recurring questions they often encounter, and then write effective scripts to respond to them appropriately.
Posted on: Wed, 26 Nov 2014 12:00:00 +0000
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