The Handbook of the Banking Ombudsman details the procedures for lodging a complaint against a bank, profiles interesting cases across the spectrum of banking services, examines the legislative changes that have influenced the financial sector, such as the Consumer Protection Act and National Credit Act, and sets out the Code of Banking Practice, which defines the banks’ responsibilities in their relationships with customers.
Posted on: Tue, 18 Mar 2014 07:21:45 +0000