The key for the success of knowledge management projects in diplomatic services will be the establishment of this link between recorded information and knowledge and the decisionmaking process. The first step in making this link is to make information and knowledge readily available. The expertise is usually available in the services, but not accessible or acknowledged: often diplomatic services do not know what they know. The second step is to make information and knowledge accessible not only in the technological sense (access to the computers, libraries), but also in the logical sense (possibility of pinpointing and selecting the most relevant information, i.e. data-mining). The third, and likely most difficult, step is to base decisions on information and available knowledge. This is a very complex task, the success of which has serious limitations not only organizationally, but also in human nature. Knowledge management can make a difference by making information easily available to decision-makers. Ignoring knowledge and information is a decision in itself.
Posted on: Thu, 28 Aug 2014 06:06:53 +0000
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