The makeup/hair salon/retail store ULTA- lost two customers yesterday.. This is the letter I sent them last night. Dear Ulta, This note is to inform you that you lost two customers today. My 21 year old daughter and I entered the Augusta, Ga store today planning to purchase hair products and nail polish. We noticed there was a special in the store with the makeup bag for free with a $19.50 Ulta product purchase. The lone clerk working the floor asked if she could help and we mentioned wanting to look at nail polish. She pointed us in the direction and went off to help another customer across the store. We made our polish selection, a mascara, hair product and then looked at the lipstick choices. There were “samples” on the front of the lipstick area but no brushes/ cotton swabs to use for sampling. The clerk working the register came over when asked and offered to “sanitize the lipstick” and then I could try it on my lips. I asked her if I was expected to USE the actual lipstick on my lips and she said yes, that she would sanitize it and it would be safe to use. I work as a Medical lab tech in a hospital lab and understand disease transmission with microbiology/virology. Sanitizing a tube of lipstick and then offering it to customers to use in applying the lipstick directly to the lips is TOTALLY unacceptable. Herpes simplex 1 and 2, Hepatitis and HIV could be transmitted via this method. Not to mention other bacterial and or viral infections.That is just totally disgusting and a sure method of disease transmission. I declined to try the lipstick, I put my other items back in stock and or handed them to the clerk. I told her I knew what she said was not just wrong, but disease causing and that they had lost two customers. I will NOT be shopping in your store ever again. I have shopped at another store and had a positive experience but due to this encounter would worry about cleanliness and health issues throughout your stores. If this is your store policy regarding sampling of products you are violating federal and state regulations. If this is NOT your store policy then your training of employees is distressingly inadequate. Fortunately there is a competitor located nearby that always seems to have adequate staff in the store for customers and they are knowledgable and skilled in helping customers in a clean and safe fashion. That is where I will do my makeup/hair/ skin care shopping from this time forward. Connie Bull Stillinger
Posted on: Thu, 08 Aug 2013 15:12:01 +0000
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