The outage which occurred on the weekend was caused by a system fault, which meant some postpaid customers were incorrectly recognised as having a prepaid account with $0 credit. This prevented their ability to make calls, send SMS or access data. Postpaid customers could still receive calls and SMS and make emergency calls. We are confident that we have now fully resolved this issue having identified the root cause. We know we let you down, but please be assured we’re determined to make it up to you. Again, we apologise for this outage.
Posted on: Mon, 05 May 2014 02:40:39 +0000
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