The services sector has come to dominate the global economy, yet innovation in that sector has accelerated only in the past decade. In this interview, Travis Fagan, a director who leads our global Service Operations Practice, discusses how customers empowered by digitization are driving changes in service delivery, why that matters, and how service expertise can provide a competitive edge. Learn more from our new #McKDigital series on how digitization has brought disruptive innovation to the service sector and beyond: bit.ly/McKDigital.
Posted on: Tue, 17 Jun 2014 19:00:02 +0000