The website allianzbankgroup and online enquiries system are the quickest way to receive answers to any questions you may have. Please explore the site before contacting us. If your question cannot be answered by reference to online resources, you should submit a query via the on-line enquiries system. We answer all queries in the order they are received. Please check our current processing times and do not repeat your query. We will respond as quickly as we can. Please ensure that our domain name is added to your senders list. Many of our email responses are database driven and may end up being mis-directed into your junk mail folder. Our customer forwarding address is: Allianz Bank Group, PO Box 13420, Houghton Street, London, WC2A 2AR, United Kingdom. Please note we operate a five day turnaround time in processing incoming post, which may mean that your documents are not processed immediately. Please allow at least seven working days from the date we received your enquiries before contacting us, to give us time to process them. At peak times of the year, the turnaround time is likely to be longer. You can check our current processing times online. If you would like to drop off an application or documents, you may hand them in at any Branch, Customer Services Centre or to any member of the staff on the counter there. Please place all documents in a sealed envelope to ensure that they do not get separated, as this may delay processing. Please note that if you wish to show us your original documents but not to leave them with us, you should also bring a photocopy with you that our counter staff can stamp and certify as matching the original. Processing times can also vary between offices. When we accept your application, we will either give you a decision, or tell you within 14 days, how long the processing time is predicted to be. The amount of verification your application requires can affect the amount of time it takes to process your application. Applications that require the most verification; for example unsecured loan applications, typically take the longest to process. We may find that you need to provide us with further information before we can make a decision on your application, which will also add to the processing time. Once we have accepted your application, you will be given the contact details of the person processing it. If you applied online, you can check the status of your application by logging into your Online Services Account. If you applied using a paper form, but want to be able to check your status online, you can provide details on your form that will give you an online enquiry option. This will allow you to set up an account on the site and receive updates. If you contact us through our Online Help System,we will be able to tell you the status of your application. We are unable to provide information about decisions through email. You may be able to get more detailed information by phone, but decisions will not be discussed until you have been notified in writing. If you are using an savings and loan agent or retail banking advisor you should also get in touch with them to find out whether they are aware of any problems or delays.
Posted on: Sat, 10 Jan 2015 20:17:41 +0000
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