The winning bidder for the second cellular licence is being required to meet higher service standards than the Bahamas Telecommunications Company (BTC) from the off, as it must achieve a monthly ‘dropped calls’ average of less than 1 per cent. The Request for Proposal (RFP) document for the second cellular licence bidding process, which has been seen by Tribune Business, sets out detailed network coverage and service targets that the winner must hit within specified timeframes. On service quality, the winning cellular operator has to provide users with “90 per cent confidence” in the areas where they provide service. As for targets, they must hit: • 99 per cent broadband session availability • 99.9 per cent network availability • Greater than 99 per cent average monthly completion rate across all cell sites • Greater than 95 per cent completion rate on each island’s busiest cell site • Greater than 75 per cent average monthly completion rate for each cell site • As for dropped calls, the bidders must deliver: • Less than 1 per cent average monthly dropped call rate. • Less than 2 per cent average monthly busy hour dropped call rate • Less than 3 per cent average monthly dropped call rate for the hour with worst performance. These targets seem more stringent than BTC’s current standards, with the incumbent still averaging a daily average of 40,000 dropped calls as recently as November 2014.
Posted on: Tue, 20 Jan 2015 17:36:51 +0000
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