This is a chain of correspondence, involving a manufacturer, the DIA, Steve Pyott and myself. Read from the bottom up. Enjoy. There were some interesting responses received to this item and the manufacturers reply to the DIA. I actually sent it with just a slight hint of irony because the manufacturers explanation is so clearly and obviously completely unacceptable. Just to be absolutely clear, the dress is not fit for its purpose being unserviceable to the recommended method of care - dry cleaning in perchlorethylene - and the responsibility for this problem most definitely lies with the manufacturer. However, unless you have confidence in re-runs, my strong advice would be not to process this garment, if you receive one for cleaning, because the risk is too great that the dye will run and not be able to be removed on further processing. All the best. Cheers, Steve drycleaningcomplaints Sent from my iPhone Steve Pyott Dear Steve, does the label state Dryclean Only (P) And then dryclean again to remove the dye run from the first dryclean If not, I would suggest it is, in fact, a manufacturing error. Best wishes, Shirley CLICK to go to our FaceBook Page https://facebook/NationalDrycleanerAndLaunderer The National Drycleaner and Launderer magazine now has a FaceBook page, for regular updates of industry pertinent news. Please LIKE us and visit regularly. We would value your comments! mobile: +61 (0) 408 600 312 ShirleyNaylor Editor National Drycleaner and Launderer Pty Ltd PO Box 60 GYMEA NSW 2227 Australia email: [email protected] On 19/08/2014, at 11:55 AM, Steven Pyott wrote: Manning Cartell Black and White Dress This matter was passed on to me for circulation by Peerless Dry Cleaners. The dress exhibits black dye running into the white areas when dry cleaned according to the care label. The matter was sent to and taken up by the Drycleaning Institute of Australia and this is the interesting reply of the manufacturer to the DIA pointing out that the problem with this dress is not a manufacturing fault but a matter of following correct dry cleaning procedure. Enjoy. Cheers, Steve drycleaningcomplaints Sent from my iPhone Steve Pyott From: Trimayne Meader [mailto:[email protected]] Sent: Monday, 18 August 2014 1:08 PM To: [email protected] Subject: RE: hard stones dress Dear Brit,Thank you for your email. We have spoken with our personal dry cleaners: Centennial Dry Cleaners regarding this style as they clean our own stock of the Hard stones Dress. They have mentioned that when this dress is first dry cleaned the black does run at first and that is why it needs to be done a second time. This is not a manufacturing fault with the dye fastening it is simply a matter of following correct dry cleaning procedures. Cameron from Centennial Dry Cleaners has also mentioned to us that any dry cleaner who works with a black and white contrast garment knows that this is what initially happens when cleaning black/white contrast garments. I would suggest that in this instance the dry cleaner has another go of this but it sounds like this dress is now been damaged and if the bleeding has sat in the fibres for too long it will not be able to be removed. Unfortunately this is not a manufacturing fault and in this instance there is not much that be done especially when this dress has been dry cleaned previously and able to be restored into its original condition. If you wish to discuss this matter please don’t hesitate to contact me on (02) 9557-7277 Kind Regards, Trimayne
Posted on: Wed, 20 Aug 2014 05:03:18 +0000
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