This is important, please share with friends and family Text to 911 Now Available August 28, 2014 Residents of Arlington Heights are now able to send a text message to 911 for emergency help to the Northwest Central Dispatch System, which serves communities throughout the northwest suburbs. Sprint, T-Mobile and Verizon customers traveling through or living in the Northwest Central Dispatch System service area can now text message 911 for emergency help. Communities in the service area include: Arlington Heights, Buffalo Grove, Elk Grove Village, Hoffman Estates, Inverness, Mount Prospect, Palatine, Prospect Heights, Rolling Meadows, Schaumburg and Streamwood. Texting 911 should be an option only when calling is not possible, according to Northwest Central Dispatch System officials. A voice call is still the most efficient way to access emergency services, they say. Texts should include clear location information with the first message, along with the nature of the emergency. Unlike voice calls, emergency personnel will not be able to determine location, nor will they be able to speak with the person sending the text to quickly ascertain their location. Abbreviations and slang should not be used. If a text to 911 is not answered in a timely manner, customers should not hesitate to make a voice call to 911. How toText 911: Enter the number 911 in the “To” field The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed; Push the “Send” button. Be prepared to answer questions and follow instructions from the 9-1-1 call taker. Text in simple words – do not use abbreviations. Keep text messages brief and concise. Photos and videos cannot be sent to 911 at this time
Posted on: Sat, 30 Aug 2014 17:09:35 +0000
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