Three steps to improving manager communication ? Step 1. Define manager communication accountabilities The first step in improving manager communication is to ensure managers know what’s expected of them • Communicating clear and specific performance expectations and measures of success. • Providing candid performance feedback. • Conducting formal reviews at least once a year to appraise performance, plan career and professional development, and discuss compensation. • Encouraging associates to speak openly and candidly about issues. • Explaining business unit goals and results, and how associate contributions made a difference. • Encouraging and rewarding associates who do the right thing for customers, clients and shareholders Step 2. Motivate managers to communicate Most managers are bombarded with requests for their time and attention. Staff employees and outside consultants continually develop and promote new programs and initiatives that depend on manager involvement. In deciding where to focus their energies, managers take their cues from what is occurring around them • Do senior leaders serve as communication role models? • Do manager hiring, coaching and development processes emphasize communication skills? • Do incentive and recognition programs reward manager communication Step 3. Provide training and tools Once managers know what they are expected to communicate and are motivated to do it, they will view communication training and tools as resources that can help them meet their business objectives. A common mistake is to introduce these resources before taking actions to make them meaningful.
Posted on: Fri, 28 Jun 2013 21:26:50 +0000
Trending Topics
Recently Viewed Topics
© 2015