Title - End User Computer Manager Location - Lynnwood, Pretoria Salary - R25 000 Responsible for managing a team of professionals to design, implement, and maintain our collaborative services and technologies for the enterprise and clients. The candidate must possess excellent technical knowledge, team leadership and development, project management, operational focus, metrics driven capabilities, and communication skills. The candidate must be able to work with IT and business staff at all levels to understand business requirements and translate them into technology solutions. The position will be responsible for managing the planning, building, and running of the following services and technologies: • Hardware and Software Solutions • Backup, Storage and Security • Project Management • Business Process Engineering and Re-Engineering • Managed Services • Hosted Services Responsibilities: * Manage team * Coordinate and oversee standards development, architecture and operational roadmap planning with the appropriate internal teams and suppliers (outsourcing partner, software & hardware partners) relating to services for delivered * Coordinate all Build related activities such as project planning, resource estimation, enterprise communications, technology pilots, and production deployments/upgrades with the appropriate internal teams and suppliers (outsourcing partner, software & hardware partners) * Oversee all Run related activities pertaining to day to day operations for all services specified in previous sections and managing within a Service Lifecycle framework and adhering to ITIL methodologies, processes, and toolsets * Manage team to ensure all contractual obligations are being met as well as management of SLAs ensuring SLAs commitments are made to the business, as well as completing RCAs and have appropriate action plans in place as required * Develop and/or modify services pertaining to functionality delivery, SLAs, pricing, and contractual terms to accommodate business requirements * Ensure appropriate reporting and metrics are being delivered * Ensure that revenue targets are met and increased revenue Competencies To perform the job successfully, an individual should demonstrate the following: • Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyones efforts to succeed. • Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skilfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Qualifications • Degree/diploma/National Diploma. • Preferably 3-5 years management experience • 3+ years experience managing end user computing operations function • 3+ years experience in architecture, design, and/or operational management of Collaboration products and related technologies • 3+ years experience in managing direct reports of 5 or more individuals • Knowledge of AD, Exchange, Office 365,Anti-Virus, SharePoint, BI and Windows Server and desktop platforms • Manage/lead staff and re sources throughout a project and effectively lead project teams • Manage/lead staff and resources through day to day run and maintain activities • Identify and manage project scope, objectives and benefits, work tasks, resource requirements and assignments, schedules, budgets, issues, risk and deliverables. Monitor project progress to ensure completion on-time and within budget. • Oversee and monitor services performance, ensure proper redundancy within critical components of the infrastructure, and ensure systems are available and meet and/or exceed required service levels. • Maintain knowledge of current industry best practices and implement proper solutions were practical. • Contribute to the development of standards, policies and procedures and adhere to IT standards, policies and procedures. Communication Skills • Verbal / Nonverbal – Convey easily and quickly any message; Speaks clearly and persuasively in positive or negative situations; listens attentively and seeks clarification; Responds well to questions; Maintain professional nonverbal communication analogous to situation • Written - Writes clearly and informatively with a high level of sophistication; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret complex written information. • Presentation - Presents clearly and informatively, easily maintaining audience attention and responding to audience needs; Able to facilitate discussion, progress effectively, and manage audience as needed. Computer Skills • Become and remain proficient in all programs necessary to perform the everyday duties of this position. please email cvs: [email protected]
Posted on: Thu, 17 Oct 2013 03:22:58 +0000