To any of the iEquine viewers complaining during the AQHA World Show this is a note from our engineers. Hi James- Thanks for your call. You have been getting a lot of complaints from your viewers about buffering and lack of signal, apparently- this has been happening across the week. I can understand the difficulty of your position w/r/t your viewership and your sponsors, so let me see if I can take away some of the stress and put your situation in perspective. During this week, Ustream has regularly monitored your channels, mainly the Jim Norrick and the Performance Arena channels. We can view a channel both how it appears directly ingested to our servers, and also across our content distribution networks. During this time, we have never seen a drop due to decreased bandwidth or any buffering on your channels. Your stream has been smooth and stable. Im attaching a screenshot of our tool, to give you an idea of how we monitor (see attached). This screenshot was taken at roughly 10:05 am Pacific time on Saturday, Nov 22. You are averaging about 200 viewers per channel during your live broadcasts. Less than 5% of that audience is showing to experience buffering on their players. Any buffering has two possible sources. The first is the upload speed on the broadcasters network. Any lack of bandwidth there will have an affect on all viewers. The second possible source is each individual viewers download speed, and network. This is where the problem lies with your stream. We have the ability to see all the different providers that are currently serving a channels stream, and with your shows we see the usual suspects- Comcast, AT&T, etc, but weve also seen many cottage and local providers on this list as well, names like NetWind, or LightningWeb, Joink!, etc. Those are just paraphrased, but I think the point should be clear- we have no way of knowing how well these smaller ISPs perform, and how much bandwidth they have available. For example, if we break down buffering by percentage, we can see that the larger providers offer a buffering ratio of around 1-2%. These smaller ISPs are showing a buffering ratio of around 100%, meaning everyone on their network is experiencing buffering. The 100% is not that surprising, as normally this indicates a sample size of 1. To sum up, after looking at your stream for the last week, I do not think that you have made a production error, or that your bandwidth locally is inadequate. The fairly large audience that you have, and the fact that a larger than average number of your viewers have a rural ISP, I think can account for the number of complaints that you seem to be receiving. I hope this helps to summarize our findings. If you have any further questions, please feel free to reach out to your Customer Service Manager, Warren Reid, or you can always call us here as well.
Posted on: Sat, 22 Nov 2014 21:23:09 +0000
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