To our patients: The VA San Diego Healthcare System prides itself in being the only healthcare organization in the area dedicated to providing high quality, timely care to Veterans in San Diego and Imperial Counties. As evidenced by the results of a recent external scheduling review, VA San Diego Healthcare System consistently schedules patients in compliance with national Veteran Health Administration standards. Nine out of ten of our scheduling clerks are Veterans themselves and have been trained on proper scheduling practices and are audited at least monthly to ensure compliance. The majority of new patients to the VA San Diego Healthcare System are seen within 14 days, with all new patients are seen within 90 days of the date of enrollment. More than 99% of our existing primary care patients, and 98% of specialty care patients are seen within 14 days of their desired appointment date. We are not one of the VA medical centers being investigated by the Office of Inspector General.
Posted on: Thu, 22 May 2014 21:54:28 +0000
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