Top BPO Interview Questions Tell me something about BPO and how it works? BPO is abbreviated as Business Process Outsourcing. When a company wants its non-core work to be done by an expert at cheaper costs then they outsource their work to other country, which is called Business Process Outsourcing. The outsourcing is generally made between two countries. What are the major sectors for outsourcing? IT and Communication, Medical and health services, Insurance, Finance, Law and Jurisdiction are some of the sectors where majority of outsourcing works get done. Are you comfortable working in night shifts? Always answer this question as yes, as the majority of the outsourcing work is done according to the country timeline from where the work gets outsourced in which case it is night shift most of the time. It also shows your willingness and interest towards the roles and your approach towards the job. What is the difference between the shore and off-shore outsourcing? When any project or work allotted outside the country which is not nearby is called off-shore outsourcing and anything outsourced nearby country is called shore outsourcing. What is inbound and outbound call centers? An inbound call centers will only receive calls while outbound call centers will place calls. In general inbound call centers function as companies service department, while outbound handles the service department. Which one do you think –web or voice- suits your qualifications better? Since, they are asking you for your preference there is no problem in telling your choice. Just have to make sure that whatever option you chose had a legitimate reason. How can you relate call centers to BPO? Call centers may be one of the very first processes in a business that was openly outsourced. What is the difference between KPO and BPO? KPO is a knowledge process outsourcing while BPO is business process outsourcing. KPO provides the knowledge based services like medical billing, documentation or claiming insurance. While BPO is totally customer service oriented. Why companies Outsource? • It is cost saving • To focus on core activities • To get quality work done by the expertise in that domain Why do you see BPO as your career? BPO has always been a career choice for me as you are exposed to a new field, which gives you an opportunity to grow and develop your personality and communication skills. The recent survey also tells the fast growth of this industry. What is a call centre? Call center is a customer care center where calls are handled in large numbers. There are two types of call centers, Inbound and Outbound. An inbound call center is where calls are handled keeping the customer care in concern, and customer associate will only receive calls. While in outbound call center the calls are done by the associate for product inquires or sometimes sales related. Will you be comfortable handling customers on the phone? If you are a fresher you can tell that handling customer on the phone would be a challenge but you would be able to handle it and won’t disappoint the company as well as the customer. Where do you see yourself after five years? The perfect answer for this question should be like “ In five years from now I want to see myself at responsible position where my company see me as valuable assets and at the same time to grow with the company That is your expected Salary? Don’t jump at a figure when asked a question about expected salary. Put the ball back in interviewer’s court by asking them, “What does the company offer for a position like this?” If you are the one who has to speak out the figure first, give a range which is not too broad for. e.g. I expect something in mid thirties or something.
Posted on: Sat, 01 Nov 2014 12:25:15 +0000
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