Top Business Books Just Hitting the Bookstores: MEASURING CUSTOMER EXPERIENCE How to Develop and Execute the Most Profitable Customer Experience Strategies by Philipp Klaus published by Palgrave Macmillain (1/1/15) Blending the findings of rigorous scientific research from a multitude of global studies with practical tools and techniques developed and tested in the real-world, Measuring Customer Experience shows you how to really focus in on what parts of the customer experience drive behavior and, ultimately, business profits. ow.ly/GICcj #BizBookAlert
Posted on: Sun, 04 Jan 2015 17:00:48 +0000
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