UBER IS HIRING - Community Support Representatives compensation: Up to $15/hour telecommuting okay Community Support Representatives are all about helping and educating both riders and drivers. You take angry users and turn them into our strongest evangelists, and youre always looking for unique and exciting ways to solve problems. Youll be providing exceptional support while working from home, ensuring that problems are resolved promptly while developing deep customer relationships. This is a temporary role, with potential for extension. TO APPLY Please apply online at grnh.se/u587cn RESPONSIBILITIES -Deliver high-quality customer service via our email support platform -Be a passionate advocate for riders and drivers while answering any questions that come your way -Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences -Build loyalty among new users and get our early adopters to fall in love with Uber all over again -Triage issues and escalate them when necessary WORK FROM HOME SCHEDULE AND TECHNICAL REQUIREMENTS -Work time will be on a fixed schedule with shifts totaling 40 hours/week -Weekend and weekly evening shifts are required -You must have access to a computer at home and reliable high-speed internet QUALIFICATIONS -Solid writing skills -Passion for helping others and creating customer support experiences that wow users -Ability to troubleshoot problems to find speedy resolutions -Skilled at handling multiple issues at once to efficiently solve a large number of inquiries -Experience working independently in a minimally structured environment PREFERRED QUALIFICATIONS -College degree -Customer support experience in a high-volume environment and familiarity with Zendesk -Experience working remotely on a virtual team -Youre an Uber evangelist--you care about the product and getting others excited to ride
Posted on: Sun, 12 Oct 2014 01:29:39 +0000
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