US B2B (Verizon Business Landline Customers) Inbound & Outbound Program We are looking for centers that have B2B or B2C Experience with US Telecom (any telecom will do). Here is the process brief. 1) There is no financial information to be taken from any business customers. 2) The calls that coming in will be from EXISTING customers of the VERIZON BUSINESS LANDLINE SERVICES only. 3) The Client will provide the database for the outbound calls. You cannot use any other database. 4) Customers calling in/being called are offered an opportunity to SHIFT their Landline Business Plan from Plan A to Plan B. 5) Plan B is 50% - 60% cheaper than Plan A. 6) There are no forms to fill. No monies to be taken. This is a simple VERBAL VERIFICATION program where Customer authorizes shift from Plan A to Plan B. a. 80% of US Business Customers are not aware of the US Telecom Deregulation Rule. b. This Rule mandates US Telecom companies such as Verizon, AT&T, Frontier, Cincinnati Bell, Claro Puerto Rico, etc to inform their customers that they have a constitutional right to move to cheaper plans as new technology comes into the market making thereby making telecom services cheaper. c. The only thing we are doing is moving the customer from Plan A to Plan B. d. We are not selling them anything. e. We are not taking any banking information. f. We are not taking any written information from them. g. Everything is a simple verbal verification by TPV. h. The Dial tone that the Customer hears on the telephone handset will still come from the same telephone exchange as before. i. The Phone number will remain the same. j. The telephone wiring and instruments in the office will remain the same. k. All services will remain the same. l. Only the bill will be 50% - 60% cheaper through the Deregulated Telecom Company. 7) The Client pays an hourly payout PER AGENT on the following matrix based on EVERY TELEPHONE LINE we switch from PLAN A to PLAN B: DAILY HOURLY PAYOUT MATRIX PER AGENT Per Agent Hourly Payout Per Agent Hourly Payout 2 Lines $ 5.00 9 Lines $ 22.50 3 Lines $ 7.50 10 Lines $ 25.00 4 Lines $ 10.00 11 Lines $ 27.50 5 Lines $ 12.50 12 Lines $ 30.00 6 Lines $ 15.00 13 Lines $ 32.50 7 Lines $ 17.50 14 Lines $ 35.00 8 Lines $ 20.00 15 Lines $ 37.50 8) The average US Office has TWO telephone lines minimum. Marketing offices have 15-20 lines. Even a fresh agent can convert 4 lines PER DAY. It is so easy because you have nothing to sell. You are talking to existing customers and just switching them from Plan A to Plan B and saving them thousands of dollars on their yearly telephone bills….!! 9) Payment is WEEKLY for the TOTAL HOURLY CALCULATION AGENT WISE. 10)The US Client is currently billing their COST CENTER in PHILIPPINES a daily average of $15 PER HOUR PER AGENT. We can safely expect our agents to achieve $10 PER HOUR PER AGENT. a. Minimum billing of INR 12-15 Lacs in PILOT PHASE. b. Minimum billing in FULL PHASE is INR 50-55 Lacs per month 11)Complete training is given by US Client themselves. Training is for only 4 days and thereafter immediate Go-Live. Center requires US DID (landline) Number with 1-channel per agent minimum ratio to be programmed into their Dialer and inbound calls will be routed to that number by the US Client. 12)Daily Sales entry is in to the Client’s CRM directly. 13)Payment cycle is Weekly, All sales invoices on Monday of Week-2 (for previous Week-1 sales) are paid on Friday of Week-3 and thereafter on Friday of every Week. 14)We require ONLY TWO CENTERS in INDIA for this process to start with 10 seats in pilot phase and ramp up to 50 seats in 90 days. 15)This is a THREE YEAR CONTRACT. 16)Consultation charges will as follows: a. MOU = XXXXXXXXXXX b. Go Live and first month bill = XXXXXXXXXX c. Go Live and 3rd Month Bill = XXXXXXXX For further query please mail or call us .
Posted on: Wed, 26 Nov 2014 23:34:54 +0000
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