Unisys Corporation is an American global information technology company based in Blue Bell, Pennsylvania, that provides a portfolio of IT services, software, and technology. Role: Technical Support Engineer - End User Productivity Services - Service Desk Eligibility & Other details as follows: 1. At this point we are open to consider B.E. / B. Tech (CSE, ISE, IT, ECE & EEE) students 2013/2014. 2. Selected candidates will be paid salary of Rs. 2, 25,000. Apart from this they will be eligible for standard benefits of the organization that include shift allowance, incentive, Transport and medical insurance. Higher education fee assistance to pursue higher education in leading institutes will be provided after completion of one year service with Unisys. Our learning and development department regularly conducts many training programs to enhance employee skills and help them grow in their career. 3. Unisys offers excellent training and career growth opportunities to all employees 4. The job is customer facing role and involves working in shifts. 5. Selected candidates will be posted either at Bangalore or Hyderabad and required to sign a Fresher Training Agreement for a period of 18 months. Role Purpose of Service Desk Engineer: * To act as a single point of contact (SPOC) for all IT Customers. * To maximize service availability. * To restore service whenever possible. * To provide desk-side services, desktop management and device lifecycle management and provide business systems support. * Maintain Hosted client services for extended application and client access. * Create Portable user profiles to enable agility. * Stateless device deployment to ease support and replacement. * Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time * Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies. * Creation of content for Self-Service Portal Solutions and L0 support Key Responsibilities/Outcomes: * Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements. * Escalates complex problems to the Remote Support Engineering staff or Field Engineering. * Typically provides technical support for Internal and External customers. * Escalates complex problems to higher level of expertise within organization. * Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees. Key Qualifications: * Graduate Engineer CSE/ISE/IT/ECE/EEE * Excellent verbal and written communication. * A+ or MSCDT certification * Willingness and ability to work in shifts (24 x 7). * Good Knowledge On Operating Systems, Hardware, Networking and MS Applications * Multitasking and coordination skills * Team Player. * Well versed with technology (understanding of networks, monitoring, DBMS, Windows) * Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.) * Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions Core Competencies: * Communication skills - written and verbal * Ability to work in a pressurized environment and able to deliver against a tight timescale. * Act Independently and be self motivated * Excellent Problem Solving and Customer Service Skills * Drive for results * Attention to Detail * Customer Focus Necessary documents to carry for Interview process along with resume: * Passport (Whichever the entries are made not blank pages). * Education mark sheets (all semester / year mark sheets) & certificates from 10th standard to highest degree attained. Photocopies should be including both front and back sides of the mark sheet and certificates. * PAN card, if they don’t have please ask them apply immediately. * One passport size colour photograph. * Proof of identity. Any one of the following documents. Passport, Driving Licence, Voter’s ID card or PAN card. * Address proof current and permanent. Any one of the following documents. Most recent BSNL phone bill, Electricity bill, Water bill, Lease deed, Rent deed, Ration card or Passport. Interview Process: * Pre placement presentation, Q&A * Communication Screening (Written & Verbal) * IQ Test * Technical Test * Personal Interview (Communication + Technical) * HR Interview Date: 20th July 2014 Venue: DHRUVA INSTITUTE OF ENGINEERING AND TECHOLOGY, Near Ramoji Film City, Toopranpet, Greater Hyderabad. Cell: 9052990807, 9966099521 Note: * Students can avail college buses from Dilsukhnagar (Opp to Chandana brothers -8am) and LB nagar(Near Hotel sitara-8.30am). * NO REGISTRATION FEE
Posted on: Fri, 18 Jul 2014 09:46:26 +0000
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