Updates on Metrobus, we have had a couple teething issues with the new buses. Drivers are getting used to the new technology and with the EFI engines and warning system issues are easily resolved our maximum down time for any breakdown has been less then 30 minutes as issues were either rectified on location or by an engineer who is sent out to the respective location, our strategy is to provide consistent service. Real life problems encountered are all human errors. Either by the manufacture not torquing the hose clips properly or the drivers aggressiveness. The drivers are used to the old buses and technology and tend to apply the same method of use on the new buses. We have countered this by providing intensive training (briefing) prior to assigning a new bus to the driver. We notice this has dramatically reduced issues that could have possibly been caused by the drivers. On the other hand our engineers have rectified faults in the design of some subsystems of the buses. Reports have been sent back to the manufacture for consideration and future improvements. Establishing a strong relationship with the manufactures and level of tolerance with the drivers improve the service as a whole. Now on to the new buses. We are still less then a week in service and have faced issues, these issues include alarms generated by low coolant fluid, failed temp sensors, failure of the windshield wiper mechanism and electronics. We still believe the overall design of the bus is solid and with the little fixes we have made this is looking more to be a very positive investment for both the companies SBL and METROBUS. Our service engineers thoroughly document each case as we have setup logs for each job, rectification and aftermarket replacements which are compatible if in the case that there are no possible OEM replacements at the time of breakdown. For more information about this email [email protected] as we are here to help not only the general public but other operators that may have the same model buses and require assistance in rectification.
Posted on: Sun, 25 Aug 2013 01:34:12 +0000