Upgrade install to Windows 7 results in a black/blank screen after upgrade completes. A black screen may occur if there is a problem with the video card drivers and Windows 7. To resolve this problem please follow these steps: 1. Restart the computer. 2. Press the F8 key before it enters Windows. 3. Select the Safe Mode option in the Advanced Boot Options menu and press Enter. NOTE: If Safe Mode does not work please retry the first two steps and select the Enable low-resolution video (640x480) option instead. If this option is selected your desktop will be bigger than usual – this is by design. 4. Once in your desktop, click on Start and select the Control Panel. 5. Select the Hardware and Sound option and then click on Device Manager under Devices and Printers. 6. Expand the Display adapters list – this should display the video card that is currently installed on your computer. Please note the make and model before proceeding. 7. Right click the video card under Display Adapters and select Disable. 8. Repeat this step if more than one video card is showing under Display Adapters. 9. Once all display adapters have been disabled restart the computer in normal mode. At this point you should be able to get into your computer without a problem; however, your video card is disabled so you will need to download and install the latest drivers for it. If you had noted the make and model of card when you were in the device manager you can search for this on the internet and/or contact the hardware manufacturer for help. Once the drivers are installed correctly on the system you should be able to boot normally without any resolution problems. Hope this helps
Posted on: Sun, 21 Jul 2013 15:43:38 +0000
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