Urgent Hiring! Female Inbound Customer Agent! We are specifically looking for female candidates that can work graveyards shift. • Requires broad skill set in communications, computer technology, telephone operation, customer support and call handling procedures. • Delivers high quality, professional and proactive day-to-day service to clients. • Ensures that the daily activities, both individual and team ones, are fulfilled according to the timetable, procedures and business goals as agreed with team leader. Communication/Negotiation: • Contributes to good teamwork through clear and proactive communication and cooperation. • Understands and accurately responds to requests for assistance. • Requires command of verbal communications, especially in use of grammar, articulation, diction, speech and general business knowledge. • Seeks and exchanges information, ideas and concepts. • Prepares by collecting facts and arguments and presents them in a sound way. • Possesses good written and oral English skills. Problem Solving: • Understands the core of problems/questions and recognizes inconsistencies. • Identifies, evaluates and resolves various interrelated problems from several sources. • Recommends improvements to established procedures and processes. • Promptly follows up on customer inquiries, requests and complaints. • Listens actively to client requests and shows understanding by checking, summarizing and asking questions. • Maintains clear communication with clients. • Makes suggestions to simplify, standardize and improve processes and procedures. **Competitive Salary! For furhter questions, get in touch with: Bianca +639065111444
Posted on: Thu, 31 Oct 2013 04:33:58 +0000
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