Urgently Hiring for 2 Positions: Technical Support Executives (International voice process) Customer Service Executives Poistions1: Technical Support Executives (International voice process) Role : Technical Support Executives (International voice process) Experience: Minimum 6 month Location : Pune Compensation : INR 2,00,000 - 2,75,000 P.A. Salary+ Performance pays (best in the industry), Home transport facility, 5 days/week working, Faster Career Growth, Cross Functional Internal Job Postings, Job Stability, Security & Safety & Management Development Programs. Education :Any Graduate/Diploma Industry Type : BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Job Description Job Summary Timely resolution of customer queries with appropriate solutions and in line with company policy processes and systems laid down by clients. Broad Responsibilities/ Major Deliverables: Handling customers technical queries in a tactical manner. Accurately capturing required customer details (as and when required with prior approval) Emphasizing on key words, handling objections and using product/service benefits to respond to customer’s queries. Achieve Call Quality requirements as outlined via Call Monitoring Guidelines. Cooperate with other Team members, SMEs an! d Team Leaders. Ensure 100% adherence to schedule. Desired Candidate Profile Education: Graduation/12+3 years diploma in any discipline. Experience: Minimum 6 months of experience in a Technical/ Semi Technical/ Sales process. Skill Set & Competencies: Excellent verbal & written communication skills. (Neutral accent) Strong customer service skills Ability and desire to troubleshoot as well as sell (process specific) Confident and determined approach A high degree of self-motivation and drive Aptitude Process orientation, Systems thinking. Ability to work both, independently and as part of a team Technical Skills: Basic knowledge of computers, laptops, operating systems, networking and computer peripherals Working knowledge of the Internet & peripherals like Printers etc. One of the Operating systems: Windows XP, Windows Vista, Windows 7, Windows 8 Good Typing Skills. . Position 2: Customer Service Executives Hiring Customer Service Executives For US process BPO Business to Business calling - USA No ‘SALES PROCESS’ No weekly/monthly ‘TARGETS’ Fixed Night shifts (East Coast – 7.30pm to 4.30 am & 6.30 pm to 3.30 am in summer) Fixed weekly off’s (Saturday and Sunday) Pick and drop facility – in most areas Earn High Incentives easily Candidates with the following qualities can apply: Excellent English & Communication Skills 18+ age Enthusiastic & Energetic Prior work experience: 6 months – 1 year with international call centre . contact- saurabh.sustainableolutions@gmail
Posted on: Sat, 01 Feb 2014 12:13:56 +0000
Trending Topics
Recently Viewed Topics
© 2015