Urgently Needed A Customer Relations Representative in Alexandria for A Fast Growing Online Academy for Teaching Quraan & the Arabic Language to Non-Arabic Speaking Muslims worldwide ======================================================================== o Job Title : Customer Relations Representative o Gender : Male/Female (veiled) o Age : less than 30 years o Job Type : Office Based (Full Time) o Academy Location : Alexandria - Zezenia o Days Off : Friday o Experience : Web experience is an asset Job Purpose: To work as part of the online team, provide excellent customer service and achieving customer satisfaction. Job Description: ============ - Responds to internet, telephone, and mail, requests including complaints and unresolved transactions and conflicts from customers. - Maintaining and providing comprehensive service information to customers - Understanding and demonstrating customer care and high levels of customer service via email, telephone and live chat - Resolving customer queries effectively, ensuring customers’ expectations are exceeded - Displaying good listening and comprehension skills to identify customer needs - Responding to customer queries in a timely manner and prioritising workload as necessary Ideal Candidates Competencies: ======================== • Excellent verbal and written communication skills and high attention to detail • Excellent problem solving skills and ability to work on initiative • Must be flexible in relation to hours of work ******If you feel that you are qualified for this position please send your updated CV to hr@nouracademy . ***Make sure to mention the job title in the subject*** of your email in order for your CV to be considered. Qualified candidates will be contacted. (Note): Please check your e-mail after 30 minutes of sending your CV to find your interview appointment details and to fill online application form.
Posted on: Fri, 07 Nov 2014 18:33:06 +0000
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