VXI Global Solutions LLC is a leading provider of business process and IT outsourcing offering comprehensive services to its clients. Headquartered in downtown Los Angeles. VXI employs over 16,000 people around the world including locations in the U.S., Central America, Europe, China and the Philippines. We are now seeking a Sr. Human Resources Manager with an entrepreneurial spirit for our Los Angeles location! This location has over 800 employees including our Global Headquarters. At VXI, we are guided by our Values of Excellence, Integrity and Teamwork. Excellence: Be the best in what we do. Provide the best product and the most innovative solutions to our customers. Strive for excellence. Hire and develop the best. Career opportunities are in our DNA. Integrity: Say what needs to be said with respect. Tell the truth. Maintain honesty in every partnership. Be prepared for full disclosure. Manage expectations realistically. Practice personal and collective accountability. Our business is people first. Teamwork: Agree on a shared vision and work together for a common goal. Treat each co-worker as a customer. Value and recognize diversity. Support and encourage communication. Learn from experiences. Reinforce ideas positively. Challenge each other professionally. Provide structure and leadership. Respect each other. Position Description: The Sr. Human Resources Manager is responsible creating a high performing culture at VXI. S/he leads the Human Resources practices and objectives that will provide an employee-oriented; high performance culture that emphasizes empowerment, quality, productivity, and ongoing development of a superior workforce. The Sr. Human Resources Manager is responsible for the development and implementation of processes and metrics that support the achievement of the organization’s business goals. This is a fast-paced role with an incredible opportunity to put your footprint in an ever growing workforce and organization. If you’re comfortable delivering results in a fluid, high energy environment, this role is for you! Here’s what we’ll need from you: Within the first 30 days: Ability to have fun and immediately impact the performance culture by gaining credibility with the operations teams and employees through a solid assessment of strengths and opportunities of the Los Angeles location. Provide win-win solutions in employee relations which will set the tone for the long term relationship between management and employees. Provide the HR vision and business context to a team of eight direct reports. Ensure there’s a development plan for growth for the HR team. Within the first 60 days: A full strategic plan addressing short and long strategies with a scorecard to support the successes of these strategies. Detailed plan of action in order to provide the operation team with world class training in leadership development and strategic agility. Ability to demonstrate that the partnership with payroll, training and quality assurance is working to maximize results while building credibility with the employee population. Within the first 90 days: Results, Results and Results! Be able to demonstrate positive impact on Employee Relations as well as the financial impact HR can make such as worker’s compensation administration, leave of absence, employee engagement, hiring to the requirements and reducing attrition. Be seen as a leader in the site including having a fan base in the operations and supporting teams. Identify the next level of leadership in the site and prepare their development plans. What you can expect from VXI: An opportunity for career growth and job enlargement! With us, you’ll have very little red tape plus the ability to make decisions quickly and put into play all of your great HR knowledge A Values Driven Organization where how you do things matter as much as what you do and the results you achieve. Opportunity to lead a group of HR and Talent Acquisition professionals who want to succeed! You’ll have the resources and systems required to help you drive results and put your stamp of success in three KPI’s; Time to Fill, Reduce attrition and Increase Employee Engagement Qualifications Education: Bachelor’s degree or equivalent work experience. Masters a plus! SPHR or equivalent coursework (HR Certificate) Knowledge, Skills and Abilities Benefits Administration Performance Management Communication Processes Previous management experience in a call center environment Human Resources Management Systems Compensation and Wage Structure Supports Diversity Employment Law Able to take charge and motivate Detail-oriented Strong MS Office skills including Word, Excel, and PowerPoint Adaptable to swift program changes Strong coaching skills Proactive problem-solving Salary Commensurate with Education and Experience Career Level Required Manager (Manager/Supervisor of Staff) Education Required: Bachelors Degree or equivalent work experience Job Type Employee Job Status Full Time Contact Information: Carlon L. Manuel (Veteran U.S.M.C.) CRCD Veteran Business Service Representative Office 213.763.5962 or Cell 424.223.2233 Email your cover letter & resume to: [email protected] This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Not included are duties and responsibilities common to all supervisory positions including the requirements to attend or conduct staff meetings, prepare status reports, make internal and outside contacts, schedule, assign and review work; promote good housekeeping; enforce safety rules, security regulations, and standards of conduct; carry out equal employment opportunity policies; and to discipline, train, develop, and review the performance of subordinates.
Posted on: Sat, 24 Jan 2015 02:05:11 +0000