VoIP Services: What to Look For Knowing how VoIP services vary in terms of the service plans and features each service offers will help you choose the service that can best meet your needs. Consider the following key factors when seeking out the best VoIP provider for your home or office. Service Plans The service plans a VoIP provider offers and how much they charge for those plans will be a major deciding factor when you choose a service. VoIP service plans should be comprehensive and flexible so you can make as many calls as you want without worry of racking up hefty charges. Look for plans that include unlimited minutes, select international calls and the ability to keep your existing phone number when you sign up. VoIP providers should also offer additional services that you can sign up for, which are ideal for business users. These include the ability to add additional lines, sign up for a toll-free number, and send and receive faxes using the service. Calling Features Basic calling features such as voicemail, caller ID and conference calling should be included with any VoIP phone plan. The best VoIP services provide these as well as enhanced calling features like 411 directory assistance, call transfer and e911. The latter is a useful feature that automatically transmits your geographic location and name to emergency responders in the event you are unable to convey that vital information yourself. Ease of Setup Switching from regular phone lines to VoIP phones shouldn’t be complicated or require a steep learning curve. VoIP services should be easy to install, supplemented with comprehensive and easy-to-understand setup instructions. Help & Support An easy setup doesn’t necessarily mean you won’t encounter issues or have questions when using your VoIP system. Thus, first-class help and support options are a must. VoIP services should provide live customer support via telephone and email, as well as standalone documentation online, such as FAQs and a knowledgebase, that you can reference as needed. VoIP discount plans are a more affordable and feature-rich alternative to a traditional phone line. Whether you are looking to cut costs or get more from your phone service, VoIP presents a viable solution for your telecommunications needs.
Posted on: Sat, 09 Nov 2013 22:35:57 +0000
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