WAIT WHAT? I all ready had to purchase my OWN modem..... now what? Dear SUSAN: At Comcast, were constantly improving our Internet network. For you, that means access to faster in-home WiFi speeds, more bandwidth, and more coverage for your whole home. With all of these technology advancements, devices need to be upgraded in order to fully maximize our service offerings. Recently, we increased the speeds of some of our popular Internet tiers at no additional cost to you. Our records indicate that your cable modem needs to be upgraded in order to ensure youre getting the most out of your XFINITY® Internet service. There are several convenient modem replacement options available to you: Visit a retailer to purchase a new cable modem. You may visit mydeviceinfocast.net/ for a list of modems certified to work on our network. Arrange to lease a cable modem by calling 1-800-XFINITY. You may have a leased modem sent to you with a self-installation kit (shipping and handling charges apply). Standard installation fees apply for professional installation. Applicable equipment charges apply when leasing a modem from Comcast. NOTE: An ordering processing fee may apply when ordering by telephone. We care about the environment and ask that you properly dispose of your old modem. Check with your local municipality to learn about recycling programs in your area. If you have any questions, please call: 1-855-242-2876 or chat with us online at: comcastsupport/EOS-EOL Thank you for being a Comcast customer. We hope you continue to do more of what you love online - stream movies, share videos, gaming, and more - all with the speed and reliability of XFINITY® Internet. Sincerely, Comcast
Posted on: Fri, 12 Sep 2014 23:36:01 +0000