WORK FROM HOME Customer Service Rep Neiman Marcus Direct - Dallas, TX Apply from your phoneThe Customer Care Phone Associate would be responsible for providing exceptional service and sales support to customers in our catalog and online division. This associate would assist customers with purchases as well as inquiries related to any of the Neiman Marcus brands. A strong commitment to service and the ability to resolve problems is critical to the success of this role. Performance in this position has a direct impact on customer satisfaction, retention and revenue. All training for this position is via internet. There is no classroom training.Important information about the position:YOU MUST RESIDE IN THE STATE OF TEXASThis seasonal assignment will begin from August-October 2013 and is forecasted to run through January, 2014.This position is an hourly position at $11.00 per hour.Successful applicants must pass a comprehensive background check that includes a credit screening.Hours may fluctuate based on the needs of the business.Most schedules are flex schedules for 16 - 40 hours per week; we are a 24/7 365 day a year call center.You work up to eight hours between the time frame you select.You MUST be available to work any day of the week, Sunday - Saturday.You will be scheduled off two consecutive days per week. You receive your schedule two weeks in advance.You will be required to purchase a phone, have a phone line with metro number (214 or 972), headset and meet all the technical requirements listed below in the job requirement section.YOU MUST GO TO THIS WEB PAGE AND HAVE YOUR WORK FROM HOME EQUIPMENT APPROVED in order to be considered for this opening.wfhpcassessment/pre (If you cannot click on the link and be directed to the page simply copy the URL into your search bar and it will take you to the webpage.)Job DutiesJOB DUTIES/ KEY RESULT AREAS:Use probing techniques to professionally assess the purpose of customers call and provide helpful, knowledgeable resolution to all inquires.Provide detailed product knowledge to customers on items of interest and inquiries about shipmentsUtilize selling skills to promote company products and services with customers to meet department and individual goals.Retrieve detailed product and job knowledge utilizing internal applicationsManages multiple applications to ensure timely follow up to customers requestsManage performance to meet Best Practice goals for world class service including: sign on standard, post call processing time, and other key performance indicatorsJob RequirementsSKILLS/EXPERIENCE REQUIRED:Demonstrated proficiency with computer applications and internet researchMinimum one year experience in a service-related roleAbility to handle multiple tasks in a fast-paced environmentExcellent written and verbal communication skillsAbility to quickly learn, retain and apply a broad range of product information in a self-paced environmentProven aptitude for suggestive sellingExceptional attention to detail for order entrySuperior interpersonal and communication skillsAbility to problem solve independently within a changing environmentEffective conflict resolution skillsProfessional and enthusiastic team player, with a demonstrated commitment to customer service excellenceMust be able to work a flexible schedule as call center is operational 24 hours/7 days per weekAbility to remain calm and focused during challenging customer interactionsRespectful of diverse viewpoints or opinions of othersPerformance Based Scheduling SelectionAdditional tasks and responsibilities as assignedELIGIBILITY REQUIREMENTS:High speed broadband Internet connectivity of no less than 3.0 Mbpsdown / 512 Kbps up Higher speeds are preferred (10 Mbps down /1.0 Mbps up)Due to confidential requirements of company/customer information, theuse of wireless routers or wireless phones/headset are not permittedWindows-based PC Requirements:1.6 Ghz processor or betterWindows XP w/ current Service pack w/ 1 Gig of RAM or betterWindows Vista w/ current Service pack w/ 2 Gig of RAM or betterWindows 7 w/ current Service pack w/2 Gig of RAM or betterSoundcard allowing sound to be heard from speakersScreen resolution of 1024x768 or betterInternet Explorer 6 w/ Service Pack 2 or higher under Windows XPInternet Explorer 8 or higher under Windows Vista/7Firefox 3 or higherAdobe Flash player 11 or betterOSX 10.6.8 Snow Leopard, 10.7.0 Lion or later operating systemComputer must be connected directly via Ethernet cable to broadbandconnection (wireless is not allowed)Dedicated standard home phone line within the local, non-toll callingarea of the facility (214/972 area codes), without call waiting and usedexclusively during scheduled shifts. (VoIP phones such as Skype,MagicJack etc., or cell phones do not qualify as an acceptable primaryphone lines). We will allow Vonage. Vonage is the only VOIP we approve. Primary home phone may be used provided a secondaryphone (ie cell phone) is available for emergency purposesTelephone jack must be located within 5 feet of computerAnalog phone (see attached)Headset for analog phone (see attached)iLearning Headset/Microphone connected via soundcard or USB portErgonomically correct chair/workspace/deskTelephone/Headset Recommendations indeed/m/viewjob?jk=67a6f03f21ba1af0&from=serp
Posted on: Fri, 25 Oct 2013 13:23:07 +0000
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