Walkin Interviews - Technical Service Engineer / IT Help Desk Applicants need to go to the venue mentioned or call on the number provided below Job Description • Respond to incident calls and emails from users on desktop related issues • Provide level 1 & 2 remote troubleshooting support on desktop issues • Escalate unresolved cases to relevant onsite support team. • Document all reported incidents identify trends to assist in future problem resolution. • Input new system users onto the organisation domain, e-mail system and proxy servers within set timescales and ensure existing system users information is correct and up to date. • Liaise with third party support organisations for repairs/replacements. • Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards. • Generate, track, and close trouble tickets. • Own the tickets and follow up with respective 2nd in line support, 3rd Party Support, or Business Users to the closure. • Graduate or Diploma in Computer studies or equivalent • Preferred ITIL foundation certification, MCITP, or CCNA • Able to work extended hours when needed and ready for 24 X 7 shifts Email Id - [email protected] Salary: Negotiable Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Voice Role: Associate/Senior Associate -(Technical) Keyskills: MS Office, XP and Win 7, VPN, Outlook, IE, network connectivity, printer mapping Desired Candidate Profile Education: (UG - B.Tech/B.E. - Computers, B.Sc - Any Specialization, BCA - Computers) AND (PG - MCA - Computers) AND ( Doctorate - Doctorate Not Required) Please refer to the Job description above Contact Details Recruiter Name: Fatima Ansari Contact Company: Homeward Residential Corporation India Pvt Ltd Address: Homeward Residential Corporation India Pvt. Ltd., Level 4, Tower No - 6, Cybercity, Magarpatta City Hadapsar PUNE,Maharashtra,India Telephone: 91-20-30416655
Posted on: Fri, 05 Jul 2013 02:38:03 +0000
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