We are looking for Airline Customer Support Specialists – with fluent English or ONE ADDITIONAL LANGUAGE* Responsibilities: - Provide support over the telephone, online and via e-mail to the clients - Be responsible to either solve the calls yourself, or assign and follow up calls until client functionality has been restored. - Troubleshooting customer issues - Participate in training to maintain a high level of product knowledge. - Work together with colleagues to share information, collaborate on problem solving and identify major service issues. Requirements: - *Fluency in one language: English / Danish / German / Czech / Swedish / French / Spanish / Italian - Customer focused, self-motivated and able to communicate clearly, both written and in speech - Ability to multi-task, adapt rapidly to constant change in processes and technology. - Ability to suggest improvements to the various communications by the company - Proficient in the use of MS Office - FRESH GRADUATES ARE ALSO HIGHLY WELCOME! Working hours: in shifts from 8 to 20 h and possibility to part-time work If you are interested in the position above, send your English CV in MS Word format to [email protected] . Please rest assured that your personal details will be dealt with in a professional and confidential manner. Thank you!
Posted on: Thu, 07 Aug 2014 14:27:55 +0000
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