We were so excited when we took delivery of our new 2014 Roadtrek Ranger 190 in January 2014 and looked forward to all the fun trips we would take. We recognized that there would be little problems to work out with any new vehicle with as many features as a motor home; but the past year has brought much more disappointment than happiness with our RT. First of all let me say that we love the RT when things are working correctly; however, there have been a series of problems that have caused our RT to spend an extensive amount of time being repaired. This is compounded by the 30-mile one-way trip each time it must be left at the shop for repair. The additional time and gas used up to drop off the RT for repair and then get a ride to work or home and the reverse after repair is completed have been expensive. The list below is a brief recital of the problems we have experienced and are still experiencing, the RT has been in the shop since 12/9/2014 with no expected completion date at this time. • February 2014 – Windshield cracked at base with no sign of road damage or chips with less than 300 miles less than a month after taking delivery. The usual bickering ensued with Chevrolet saying that the crack was a RT problem and RT said it was a Chevrolet problem. Chevrolet finally accepted responsibility and replaced the windshield. • March 2014 – Wiring harness was repaired to enable the cab dome light to work. Once again battle between Chevrolet and RoadTrek. This problem turned out to be RoadTrek as a screw mounting the passenger sun visor cut through the wiring harness in the overhead. Was repaired after more than a week in the shop. • April 2014 – Our first overnight trip ended after one night with a massive water leak from the water heater, which soaked all our clothes in the wardrobe. Incorrect/defective fittings were replaced requiring an extensive amount of labor to correct the problem and ending our trip. • June 2014 – Our first long road trip seemed to go quite well until near the end of a 4,000 mile journey when problems started again. Defective soldering in a RoadTrek connection to a harness in the rear of the van prevented turn signal operation. This trip also created more water leaks from brittle fittings. A total of seven fittings were replaced to correct leaks on the water pump outlet, galley, and shower. • December 2014 – During a dry camp experience in November we discovered that the microwave would not work on inverter or generator. Our RT has been in the shop since December 9th and after replacing the inverter as recommended by RoadTrek, the problem remains and is being further investigated. I have been reading blog entries for the past year and have talked with many very satisfied RoadTrek owners; I am just waiting to become one of those happy owners. We are at loss of what to do or which way to turn at this point. Our RoadTrek was intended to provide us enjoyment and happiness; however, it has presented a huge amount of stress and aggravation. Our new RT has spent approximately 2 months of its 1st year in the shop while we continue making the payments.
Posted on: Fri, 02 Jan 2015 00:00:31 +0000
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