Well, Asus is now dead to me. All I needed was a set of restore software for a clients laptop. No big deal. When it fails to arrive two weeks later, I call them, and they claim I never gave them the serial number for the laptop. Now, I have a number of issues with this: 1) I can prove that I did: Their online form requires the serial number, therefore I could not place the order without it 2) I can prove that I did: The serial number is saved in my browsers history. How else would it have gotten there? 3) If the order stalled, Why did I never get an email or phone call requesting it. I had a picture of the back label stored on my phone, and could have given it to them at any time whether I was near the computer or not. So, now its two weeks later, I call them, and find this out. I give them the serial number, and they tell me I should see a Fedex tracking label within 24 hours. Fine. I update my client, who understood, even if he wasnt happy about it. 48 hours later, I still dont have it and call again. They claim that they STILL do not have the serial number. GAME FING OVER: I demand to speak to the MOD. She claims there are no supervisors whatsoever in the call center, and asks if she can get one to call me back (Like I believe this is going to happen) At this point, I am in a screaming rage the likes of which I have not experienced in close to 15 years. Not merely sarcastic, or that very deep quiet voice I sometimes use when I am angry and fighting it. No, I explode this time. I tell her to stop lying to me, and find a manager, because she does NOT WANT TO BE the person who has to deal with me right now. She tells me they are all in a meeting. I tell her to interrupt that meeting, and let them know that you have an EXTREMELY ANGRY Client on the phone who will begin to get very abusive if one of them will not speak to me. Yeah, that didnt happen either. This is SO STUPID! Im in the field. I know mistakes happen. and I know how to fix those mistakes. This complete and utter WASTE OF SPACE is going to ruin not only a loyal customer, but a partner that has been advocating their products for eighteen years. I tried to email them: Their email mailbox was full (This was all for the E-store, FYI). Finally, I find an online complaint form for the parent company (Not E-store specific) and gave them the full details... yes, including names. It will be extremely interesting to see if anyone deigns to call me back, and when.
Posted on: Fri, 21 Nov 2014 23:20:12 +0000
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