Well Hawaiian Airlines, it has been almost three weeks since you canceled my fiancés flight he booked to Kona for our honeymoon instead of canceling a flight Expedia had booked in my name by mistake. So lets recap: you canceled my fiancés flight, which he didnt authorize you to cancel. You didnt cancel my flight, which I actually never approved to be booked in the first place and did want canceled. Now, you are STILL holding my money...the money I need to rebook my honeymoon. What are the odds that your consumer affairs department will respond to my email TODAY? I only sent it Monday. Im betting not good, because your company provides the absolute worst customer service I have ever received in my life. Also, what are the odds that your company will make good on your mistake and put us on a flight at your expense? This seems only fair since you wont refund my money being held as a result of your mistake. Maybe you should spend less time posting stupid crap to your Facebook page and more time addressing the problems you have created for your customers.
Posted on: Fri, 18 Apr 2014 10:22:22 +0000
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