Were Listening! Marriott Internationals guestVoice, a new - TopicsExpress



          

Were Listening! Marriott Internationals guestVoice, a new program that integrates customer feedback from surveys and social media review sites, launched simultaneously on January 21st in more than 3800 properties around the world. guestVoice is Marriotts new global guest feedback program that builds on the strengths of our existing guest satisfaction and ESS programs and integrates guest sentiment from social media listening. We will amplify how properties listen, act and respond to guest feedback, connect to more guests and in more ways, and drive customer loyalty and hotel performance.
Posted on: Fri, 24 Jan 2014 15:45:05 +0000

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