What can customer service leaders and managers do that will really make the difference in motivating employees to behave in the right way? This week we focus on the dangers of complacency in customer service and how to overcome it. Today’s business tip: World class leaders develop customer service standards for both internal and external customers, promoting the promises to customers. These standards inform customers what to expect from your organisation and it is vital that you identify what is important to customers.
Posted on: Mon, 08 Dec 2014 05:23:29 +0000
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