When they went into Westinghouse to study employees and what would improve employee satisfaction and engagement, they made the lights brighter and things improved. They dimmed the lights and things improved. They gave longer breaks and the people’s attitudes improved. They gave shorter breaks and the people’s attitudes improved. In fact, everything they did caused things to improve! After awhile they realized that it was not the lights, the breaks, the actions of the managers, etc., it was the attention. Pay attention to people in any way and they will read that as care, as that they are important, that what they are doing is significant and they will be more pleased and effective! That’s the way it is with human systems. That was the ultimate discovery in the original Hothouse Studies.
Posted on: Sun, 06 Jul 2014 11:00:05 +0000
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