While on hold with my mortgage company I got a little bored (they had me on hold for 15 minutes) and looked up my reps name. Found his home address, home number, Facebook page and arrest record with a couple of very impressive mug shots. It was highly entertaining (although, admittedly, not very productive) to sprinkle this information into the conversation as we talked about how awful their customer service was.
Posted on: Wed, 10 Sep 2014 18:57:10 +0000