Why and How to Wow Your Customers by Personal Branding Blog World-class customer service is the best business development strategy of all-time. When you exceed customers’ expectations, they will continue to buy from you, and they will tell their friends to buy from you as well. Renewals and referrals create a solid foundation for a profitable business. When I worked for the NBA’s Washington Wizards, our sales department had no control over the quality of our product on the court (i.e. how good the team was). Therefore, we paid extra attention to the quality of our product off the court. In other words, we were obsessive about the customer experience. Our goal was to exceed our clients’ expectations so dramatically that they would keep working with us, regardless of how well the team played Read more at thecombmagazine/blog.html
Posted on: Tue, 27 Aug 2013 01:00:01 +0000
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